Common Europe, in collaboration with Common Sweden, is delighted to be holding its annual flagship event, Common Europe Congress, in the friendly city of Gothenburg offering extensive education, networking and relaxation opportunities.
Join in for a discussion on the capabilities from IBM Technology Lifecycle Services. How we leverage AI enhanced support both for self-service and for faster resolution times. How to leverage the call home capabilities and how that functionality can ensure your system is maintained seamlessly with minimal downtime. We will open up the floor for a discussion on committed service levels, the benefits of a technical account manager and anything else you would like to discuss and highlight around IBM maintenance.
My original formal background is computer science, so worked as a SW engineer, but at some point in my career I've moved to management and also completed an MBA.Within IBM I made my career out of maintenance services business (aka TLS), currently responsible for Premium support delivery... Read More →
